Returns & Refund Policy

We want you to shop with confidence. This policy covers purchases made in our retail stores, online orders delivered to you, and Click & Collect orders.

1. Change-of-Mind Returns

If you’ve changed your mind or received an unwanted gift, we accept eligible returns within 30 days.

How to Return an Item

To arrange a return, please follow the instructions in section 3 below. If you cannot return to the store, we can help arrange a postal return. Please contact us before posting an item back.

Conditions for Change-of-Mind Returns

  • Items must be unused, in their original packaging, with all tags and seals intact, and in a condition suitable for resale.
  • Please provide your receipt, order confirmation or other proof of purchase.
  • Sale and clearance items, and earrings, are not eligible for change-of-mind returns.
  • Return postage costs, if applicable, are your responsibility.

The 30-day return period starts from the date of purchase for in-person retail store purchases, the date of delivery for online orders, or the date of collection for Click & Collect orders.

These conditions apply only to change-of-mind returns. They do not limit your rights if a product is faulty, damaged or not as described (see section 2 below).

Refunds, Store Credit & Gift Cards

The return options depend on how the item was purchased:

Online orders and Click & Collect
Where you purchased without the opportunity to examine the product in person before buying, eligible change-of-mind returns can receive a refund to the original payment method.

In-person retail store purchases
Eligible change-of-mind returns receive store credit or a Red Parka gift card only. We do not provide cash, EFTPOS or other refunds to the original payment method for change-of-mind returns on in-person purchases.

These options apply whether you return the item in person or by post.

Gift cards issued for change-of-mind returns are valid for 3 years from the date of issue.

2. Faulty, Damaged or Incorrectly Described Products

Your rights under the Australian Consumer Law apply to all purchases, whether made in person, online or through Click & Collect, including sale and clearance items.

If your product is faulty, damaged or not as described, please contact us as soon as reasonably possible. We may need to assess the product before arranging a remedy.

  • Major problems: You can choose a refund or replacement. A major problem includes a product being unsafe, significantly different from its description, or unsuitable for its normal purpose where it cannot easily be fixed within a reasonable time.
  • Minor problems: We will arrange a free repair or another appropriate remedy. If we cannot fix the problem within a reasonable time, you may be entitled to a refund or replacement.
  • Refund method: Refunds for faulty products are returned to the original payment method, unless you agree to another method.
  • Return costs: We will cover reasonable return postage costs for products confirmed to be faulty, damaged or not as described. Please contact us to arrange the return and keep any postage receipts.

You do not need the original packaging to return a faulty product, but we may request proof of purchase.

The 30-day change-of-mind period and change-of-mind exclusions do not apply to claims under the Australian Consumer Law. Your rights may continue beyond this period, depending on the product and the circumstances.

3. How to Arrange a Return

For an in-store purchase, please bring your item and proof of purchase to the store where you purchased it.

If you’ve left Tasmania or otherwise cannot return to the store, we’re happy to help arrange a postal return. Email returns@redparka.com.au before posting your item.

For online and Click & Collect orders, please also contact us at returns@redparka.com.au to arrange your return.

When emailing, please include:

  • Your order number or proof of purchase.
  • Details of the item you would like to return.
  • The reason for the return.
  • A description of the issue and, where helpful, photographs if the item is faulty or damaged.

We aim to respond by the next business day with instructions for your return. Please contact us before posting an item back.

4. Processing Your Postal Return

Once we have received and assessed your return, we will confirm the refund, store credit, gift card, replacement or repair that applies.

Once your refund is approved, we aim to process it within 24 hours. Your bank or payment provider may take additional time to make the refund available in your account.

We will keep you updated by email when your return is received and when your refund or other remedy has been arranged.

5. Your Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

6. Red Parka Products Purchased from Other Retailers

If you purchased a Red Parka product from another retailer, please contact that store first about any return, refund or product concern. They will be best placed to help with your purchase.

If you’re having difficulty resolving the matter or aren’t satisfied with the response, please email us at hello@redparka.com.au with details of the product, where you purchased it and your concern. We want you to have a positive experience with our products, and we’ll be happy to look into the situation and see how we can help.

7. Need Help?

If you have any questions, please email hello@redparka.com.au. We’re happy to help.